Dear Customers, please note that Australia Post is having difficulties delivering parcels in New South Wales due to the floods. We apologise for any delays and inconveniences.

Refund Policy

Yarra Valley Impex Victoria sells its products indirectly (through distributors) to retailers and we are unable to process returns for purchases made from any of our stockists. Should you wish to return a product, please contact your place of purchase for a refund or exchange, according to the retailer's return policy. We advise that you always keep your receipt and check retailer's conditions for return. If you do not wish to keep a product ordered on our website, you may return new and unused items within 14 days of the date of receipt. Yarra Valley Impex Victoria will refund the purchase cost of the product(s) minus shipping and handling charges. Items must be returned in their original condition; no refund can be made for products if the seal is broken. Please note that only products purchased from www.yarravalleyimpex.com.au will be accepted for return.

If you have any queries regarding your delivery, refund or return please contact us by emailing info@yarravalleyimpex.com.au